Our AI-powered contact center solution is built to elevate every customer interaction, from the first touch to the final resolution. With our AI Agent managing high-volume requests and AI Coach delivering real-time and post performance guidance, your team is always one step ahead. Automate, scale, and personalize like never before, while keeping humans in control.
book a demoSmart Routing, AI Agent categorizing
Start strong and smart—net2phone’s AI Agent greets, qualifies, and routes customers before your human agents ever join the call. Smart, conversational AI handles inquiries across web, phone, and chat—guiding visitors, triggering workflows, and capturing hot leads instantly, on-brand and on-point.
AI Agent + Human Agent + AI Coach
Experience live interaction that works—net2phone’s AI keeps the conversation flowing with intentional, context-aware assistance across phone and chat. It acts on real-time cues, calls APIs, routes seamlessly, and executes tasks like appointment scheduling or order updates so human agents can step in only when needed.
Sentiment analysis, AI Coach performance review, dashboards, key insights
After the interaction wraps up, net2phone’s AI takes over. It transcribes, summarizes, analyses sentiment, syncs data with your CRM, and even drafts follow-ups and coaching notes—so nothing falls through the cracks, insights are actioned, and teams improve at scale.
Save Your Team Time
Let AI handle repetitive customer interactions across voice and digital channels. Resolve issues faster, reduce wait times, and boost satisfaction, with full hand-off to live agents when needed.
Elevate Customer Experience
Identify client needs and preferences with comprehensive insights and deliver amazing service.
Turn Conversations into Coaching
Track KPIs, flag improvement areas, and guide development with scorecards, auto-insights, and AI-powered performance reviews. Keep quality consistent and coaching scalable.
Omnichannel, Unified View
Unify voice, chat, SMS, and all your social media in a single platform that’s easy to use, scalable, and designed to grow with your business.
Save Your Team Time
Let AI handle repetitive customer interactions across voice and digital channels. Resolve issues faster, reduce wait times, and boost satisfaction, with full hand-off to live agents when needed.
learn moreElevate Customer Experience
Identify client needs and preferences with comprehensive insights and deliver amazing service.
learn moreTurn Conversations into Coaching
Track KPIs, flag improvement areas, and guide development with scorecards, auto-insights, and AI-powered performance reviews. Keep quality consistent and coaching scalable.
learn moreEasily integrate with low-code or no-code apps to streamline key processes, enrich your CRM data and provide a better experience to your customers.
Up to 70% of cases automatically resolved, 20 hours saved weekly, 30% faster ramp time, AI-powered sentiment analysis helps businesses reduce churn by 25%.
Voice currently supports English, Spanish, and Portuguese. Chat can support 35+ languages. Languages can also be localized for specific countries and dialects. We can add any language not already supported by request.
We prioritize security and compliance. The data is stored securely with SOC2 Type II and ISO 27001 compliance. Our AI Agent operates within strict data handling protocols. Any data used to train the agent is encrypted, stored securely, and never used to train general models.
Our AI Agent can integrate with any system that has an API — including POS, CRM, ERP, and ticketing platforms. This allows it to check order statuses, look up customer history, process returns, or handle other transactional tasks in real time.
Absolutely. When the AI Agent reaches a point where human assistance is needed — or the customer prefers to speak to someone — it can seamlessly transfer the interaction to a live agent, preserving context.
Absolutely. Our team works closely with you to configure the net2phone AI agent for your specific needs. We’ll help set up your workflows, customize responses, and integrate with your existing tools. 4 hours of professional services are included with your AI Agent. Additional hours are charged at $100/hr.
