From check-in to checkout, net2phone unifies voice, messaging, PMS integrations, housekeeping tools, guest services, and AI automation - delivering a modern, efficient guest experience at every touchpoint.
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AI Enhanced Guest Engagement & PMS Sync
Start every guest relationship with accuracy and efficiency. net2phone’s unified hospitality solution - powered by AI and deep PMS integrations - greets guests, identifies callers, syncs reservations, and routes inquiries intelligently before your staff ever picks up. From booking questions to room preferences, AI ensures guests receive fast, personalized support while your systems update automatically behind the scenes.
AI Assisted Front Desk + Staff Communications
Deliver exceptional experiences during each stay. net2phone unifies your hotel’s calling, messaging, room management, and AI automation so teams can work faster and more effectively. Guests can request wake-ups, amenities, or service updates while AI assists with routing, logs requests to PMS/POS/CRM systems, and notifies staff instantly. Housekeeping updates rooms from the phone, AI workflows accelerate turnover, and your team stays connected across voice, chat, and SMS.
AI Insights, Guest Sentiment, and Staff Coaching
After checkout, net2phone continues working for you. AI transcribes and summarizes guest interactions, analyzes sentiment, syncs data across systems, and surfaces trends that help improve operations and reviews. Charges post directly to the PMS, missed updates are eliminated, and compliance with Kari’s Law, Ray Baum Act, and e911 is built in - ensuring accuracy, safety, and consistency long after the guest leaves.
Unified Hotel Communications
Voice, chat, SMS, and staff messaging all connected in one platform for smoother operations.
AI-Enhanced Guest Engagement
Guests receive fast answers, reservation support, and personalized responses before they even arrive.
Automated Front Desk Sync
Check-ins, room moves, and guest preferences update instantly across your PMS and systems.
Compliance-Ready Calling System
Built-in support for Kari’s Law, Ray Baum Act, and e911 to keep your property fully compliant.
Sync Every System
Connect your PMS, POS, CRM, and guest-service tools into one unified platform. Reservations, room moves, charges, preferences, and updates flow automatically- eliminating manual work and keeping every department aligned.
learn moreElevate Customer Experience
AI analyzes guest interactions and surfaces trends to help your team improve satisfaction, response times, and overall service quality.
learn moreModern Cloud Infrastructure
Upgrade from legacy phone systems to a unified cloud platform that delivers faster service, centralized control, and hotel-wide reliability.
learn moreEasily integrate with low-code or no-code apps to streamline key processes, enrich your CRM data and provide a better experience to your customers.
Up to 70% of guest inquiries resolved automatically, 20+ staff hours saved weekly, faster onboarding for new team members, and AI-driven insights that help improve reviews and guest satisfaction.
net2phone adheres to PCI compliance standards, safeguarding payment card data with robust security measures during transmission, processing, and storage. We also continuously participate in compliance and certification programs to ensure our standards go above and beyond your expectations. Learn more about our compliance.
Traditional hotel PBX phone systems are hosted on-premise with physical hardware. They are typically expensive to implement and maintain and difficult to scale. Cloud-based hotel phone systems are wireless and hosted on the cloud, without the need for physical equipment. Cloud-based hotel phone systems are more cost effective and easier to scale with business growth.
Our business phone systems are designed to suit hospitality businesses of all sizes, from boutique hotels to larger hotel chains. Our system is also built to scale up or down depending on business needs.
Each net2phone client is connected with an onboarding specialist and a customer success representative to ensure a smooth transition from their old system. We are also proud to offer 24/7 customer support and consistently win awards for our customer support.
